Ludwig von Mises Institute
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Israel at the UN
Cascade Policy Institute
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The Angry Economist
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In The Pipeline
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Voluntary Trade Blog
Free Money Finance
Excellent Customer Service
I've found a company that provides competent, timely, and useful e-mail tech support. It's HomeLink, who I contacted because I'm trying to get my new car's built-in system to activate my garage door opener.
I sent them the following message:
I was careful to emphasize the fact that I correctly installed the universal receiver and that my question was specifically about whether additional equipment was required. I was nervous about saying anything that might provoke an unhelpful form-letter reply that wouldn't address my question at all.
I submitted my question late in the evening. To my great surprise and joy, I received the following reply early the next day:
That's incredible. In case you missed it — I know I had to read it twice, out of shock — this reply did two marvelous things.
(1) It answered my question. And how! "The answer to your question is yes." This is wonderful, amazing, and profoundly good. I got a straight answer! Clarity, brevity, utility!
(2) It anticipated a question I hadn't yet asked, and answered that question, too! Not only did I get a straight answer, but I also got a concrete recommendation for my next step. With this information I am empowered to completely solve my problem. So I won't need to contact them again.
Customer service denizens of the world, take note. This is a good example for you to follow. HomeLink has earned a prominent spot on the list of companies I'm delighted to do business with.